State Farm® Insurance Agent Esther Smith
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
rafael gutierrez
November 14, 2025
5
out of
5
rating by rafael gutierrez
"Great 👍 people attending people.great help"
We responded:
"Hello Rafael Gutierrez, we appreciate your five-star review. It's our pleasure knowing that were able to help assist you with your insurance needs. Never feel afraid to reach back to us at our office, we are always here to help! - Esther"
Reginald Robinson
November 14, 2025
5
out of
5
rating by Reginald Robinson
"The person I spoke to was very polite and efficient. I was amazed at how easy she made the process. She was very patient and explained everything with clarity. I would highly recommend this agency."
portia opokuah Afriyie
November 12, 2025
5
out of
5
rating by portia opokuah Afriyie
"Miss Esther has tremendous assisted my family with our home insurance and auto for years.She is very patient and thoughtful and quick to assist customers with their needs and provide with great quotes.She answers promptly to your questions and always calls you back and reply to your emails.Its always a pleasure working with her."
We responded:
"Thank you Portia"
Felecia Witcher
November 10, 2025
5
out of
5
rating by Felecia Witcher
"Ms. Smith and her team are professional and knowledgeable about all of the services they offer. You will not be disappointed because they deliver extraordinary customer service."
Georges Nankep
November 7, 2025
5
out of
5
rating by Georges Nankep
"Excellent services"
We responded:
"Hello Georges Nankep! We appreciate your review! It's great to know you had a great experience with our State Farm office services. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! - Esther"
Grace Oche
November 6, 2025
5
out of
5
rating by Grace Oche
"Great customer service."
We responded:
"Hello Grace Oche! It's great to know that me and my team were able to provide you with great customer service. We certainly love making sure that our customers are treated with great service. If you ever need assistance in the future, don't be hesitant to reach out- Esther"
Mohammed Noor
November 5, 2025
5
out of
5
rating by Mohammed Noor
"Very cooperative. Always helpful."
We responded:
"Hello Mohammed Noor! We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. Were glad to know that we were able to such a help to you. If there is anything else we can do to help, please let us know! -Esther"
Isata Bah
November 4, 2025
5
out of
5
rating by Isata Bah
"Best customer service, Esther is such a sweetheart. They’re like family now"
We responded:
"Hello Isata Bah! We are truly thankful for your kind review. I am glad I was able to help assist you and your insurance needs. We are glad to know that were like a family connection to you, and we want to continue to make insurance needs as easy as possible. We are always here to help at our State Farm office! - Esther"
luis rocabado
October 31, 2025
5
out of
5
rating by luis rocabado
"liz, me trato muy bien y ella habra ingles y espanol, les recomiendo buscarla...gracias Liz Gomez"
We responded:
"Hello Luis Rocabado, It's great to hear that Liz was able to be such a great help to you and your insurance needs. We will make sure this great feedback gets back to her. My State Farm team and I are happy to be your good neighbor! -Esther"
Whitney Adomako
October 31, 2025
5
out of
5
rating by Whitney Adomako
"I want to give a big shout out to Liz! She is always professional and very helpful whenever I'm In need of any help. Even helped me find a really good quote for being a young driver in MD. She stays on top of it always!"
We responded:
"Hello Whitney Adomako! Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. Its great to here that Liz was able to be such a help to you and your insurance needs. We will let her know of these great remarks. If you ever have any questions or need assistance, we’re here to help! Esther"
FlexsiFN
October 29, 2025
5
out of
5
rating by FlexsiFN
"Very helpful and trustworthy agents"
We responded:
"Hello FlexsiFN, We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. It's glad to know we have your trust and that we were able to help, if there is anything else we can do to help, please let us know! - Esther"
Richard Nyarko
October 28, 2025
5
out of
5
rating by Richard Nyarko
"Very excellent customer care"
We responded:
"Hello Richard Nyarko, Thank you for reviewing our State Farm office! We’re glad to know you had a positive experience with us and were glad to know that you received good customer service from us. We look forward to continuing to support your insurance needs. -Esther"
Dolapo Dare
October 26, 2025
5
out of
5
rating by Dolapo Dare
"My experience as always was seamless and excellent, thanks to your Team for outstanding customer service everytime I call in. Sena was knowledgeable, efficient, and genuinely helpful, making the entire process stress-free. She was patient to do a recap of my policies and made swift amendments as requested while I was still on the phone."
We responded:
"Hello Dolapo Dare, Thank you so much for your kind words and positive feedback! We're thrilled to hear that Sena provided you with knowledgeable, efficient, and genuinely helpful service. Our team strives to make every interaction seamless and stress-free, and it's wonderful to know we met your expectations. We'll be sure to share your compliments with Sena. We truly appreciate your continued trust and look forward to assisting you again in the future! - Esther"
vee hines
October 26, 2025
5
out of
5
rating by vee hines
"Great professional service"
We responded:
"Hello Vee Hines, We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! - Esther"
Cheryl Kile
October 24, 2025
5
out of
5
rating by Cheryl Kile
"Very thorough and helpful with dealing with multiple automobile policies…"
We responded:
"Hello Cheryl Kile! We are glad to know that Sena was able to such a help with helping you with your insurance needs. We are truly glad we were able to help you get a good understanding your automobile policies. We thank you for your kind feedback and will pass this along to Sena. If you have any more questions, do not be afraid to reach out. - Esther"
Leslie Long
October 24, 2025
5
out of
5
rating by Leslie Long
"Prompt response times and great customer service!!"
We responded:
"Hello Leslie Long ! Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us and that Arika helped you with your insurance needs and provided great customer service. If you ever need assistance in the future, do not be afraid to reach out! - Esther"
ilesanmi Joseph
October 23, 2025
5
out of
5
rating by ilesanmi Joseph
"Grateful for the good job mrs Esther, mrs Arika others were all doing, l love your timely response to call and resolving issues without delay. I enjoy all your services and l pray that God will continue to support you and enlarge your coast in Jesus Mighty Name Amen. Thanks"
We responded:
"Hello ilesanimi Joseph Thank you for taking the time to share your thoughts on our State Farm Office! We’re glad to know you’re satisfied with the service and that Arika was able to resolve all your issues. At our State Farm office, we aim to provide the best service possible. If you ever have any questions or need assistance, we’re here to help! - Esther "
PETER TAWIAH ANDOH
October 23, 2025
5
out of
5
rating by PETER TAWIAH ANDOH
"Excellent customer service, great sense of humor"
We responded:
"Hello Peter Tawiah Andoh, we’ love your positive feedback! It's good to hear that Arika provided you with great customer service. We will pass along these great remarks to her. If there is anything else we can do for your insurance needs, just let us know! - Esther"
Eric Nkengateh
October 23, 2025
5
out of
5
rating by Eric Nkengateh
"Arika is very professional .she answered all my questions and l am pleased with that."
We responded:
"Hello Eric Nkengateh! Were glad to know your insurance needs were taken care of. It's great to here that Arika was able to provide you with great professionalism and that she answered any questions that you had. We will pass along this great feedback to her. If you have any more questions, please be free to reach out! - Esther"
Elbert Purcell
October 23, 2025
5
out of
5
rating by Elbert Purcell
"Always helpful - great staff - 3 generations of my family totally recommend!"
We responded:
"Hello Elbert Purcell, we are glad that Arika was able to be such a great help to you and your insurance needs. It's great to here that we served 3 generations of your family, and we hope we can continue! If you ever need assistance in the future, don't hesitate to reach out! - Esther"
Gildas Tiokeng
October 23, 2025
5
out of
5
rating by Gildas Tiokeng
"I was pleased with the level of customer service from Arika Ferron , clear communication and policy explanation. My questions were answered and she took care of my insurance needs. Thank you Arika"
We responded:
"Hello Gildas Tiokeng, we appreciate your review! We are glad to know you had a great experience with Arika, and that she was able to treat you with great customer service and clear communication. These kind remarks will be passed to her. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
atud ignatius
October 21, 2025
5
out of
5
rating by atud ignatius
"Mrs Esther made me fall in love with statefarm ,her services are so exceptional and her customer services is excellent .5/5"
We responded:
"Hello Atud ignatius! Thank you so much for your kind words! I am glad to hear that I was able to provide you with exceptional service and made your experience with State Farm a positive one. I am thankful that I was able to be such a help to you and your insurance needs. If you ever need any assistance, we're here to help! - Esther "
Edwin Escamilla
October 18, 2025
1
out of
5
rating by Edwin Escamilla
"Horrible. Transferred agents because of her, her office was unprofessional and tried overcharging me after they made an error on their end. Once I said I was transferring agents she was mad at me?? When she wanted me to give her an additional $350 for something I had already paid… Wouldn’t recommend her to anyone."
We responded:
"Hello Edwin Escamilla, We’re genuinely sorry to hear that your experience with my State Farm team was not satisfactory. Your feedback is important to us, and we’re committed to addressing any issue. Please contact us at your convenience so we can discuss what went wrong and find a resolution. - Esther"
Terica Alleyne
October 16, 2025
5
out of
5
rating by Terica Alleyne
"Esther's team; specifically Arika has been great with my car and home insurance questions and needs!"
We responded:
"Hello Terica Alleyne! Thank you so much for your kind words! We're thrilled to hear that our team were able to assist you effectively with your car and home insurance questions. If you ever need anything else, don’t hesitate to reach out! - Esther"
Awa Sanou
October 9, 2025
5
out of
5
rating by Awa Sanou
"Thank you so much Sena you was so helpful you solved my problem with no stress you are the best so kind i appreciate you 🙏"
We responded:
"Thank you so much for your kind words about Sena! We’re thrilled to hear that Sena was able to assist you and make the process stress-free. We will be sure to pass along your wonderful remarks to her. If you need anything else, please don’t hesitate to reach out.- Esther"